Awaiting Order Arrival

How long will it take for my international order to arrive?

International orders typically arrive within 4-5 business days. Every package is shipped worldwide directly from our artisans in Nepal using fast, reliable courier networks.

Do you offer free shipping on international orders?

Yes, we provide free home worldwide shipping on all products. 

How can I track my package once it has been dispatched?

Once your order leaves our workshop, you will receive a confirmation email containing a tracking number and a link to trace your delivery in real-time.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure PayPal transactions to ensure a safe checkout process. We also accept cash on delivery and payment in your local currency too.

Can I place a wholesale or bulk order for my retail business?

Yes, wholesale orders start at a minimum of 5 units. We support private-label options and custom branding for retailers. Please reach out to our team with your product choices and quantity requirements to receive wholesale pricing.

Can I cancel or modify my order after placing it?

If you need to make changes, please contact us immediately. We can easily update or cancel your order as long as it has not entered production or left our warehouse. Once an item is shipped, the order cannot be intercepted.

After sales

Are the products sold by Himalayan Craft House genuinely handmade?

Absolutely. Every singing bowl and craft item we offer is hand-hammered and ethically created by local artisans in the Kathmandu Valley and Patan, Nepal. We do not sell machine-pressed or mass-produced items.

How do I choose the right size or tone for a singing bowl?

As a rule of thumb, larger bowls produce deeper, lower tones ideal for sound therapy and deep meditation, while smaller bowls give off higher frequencies. Check out our online sizing and tone guide for more specific selection assistance.

How do I get in touch with customer support if I have questions?

You can reach our dedicated support team directly via email or messaging apps. We respond to every inquiry personally to assist you with product care, setup, or order questions.

Refund

What is your standard retail return window?

We offer a 14-day return window from the date of delivery for standard retail orders. Items must be unused, undamaged, and kept in their original packaging to qualify.

Are any items excluded from being returned or refunded?

Yes, custom-made, personalized, or custom bulk orders cannot be returned or refunded once production begins, unless they arrive with a clear manufacturing defect.

What should I do if my item arrives damaged or broken?

Please contact us within 14 days of delivery with your order number and clear photos of the damaged item. We will arrange a replacement or issue a full refund at no extra cost to you.

How long does it take to process an approved refund?

Once your return is received and inspected at our facility, refunds are processed back to your original payment method within a few business days.