Cancellation Policy
Last Updated: July 23, 2026
This Cancellation Policy explains how you can cancel an order placed with Himalayan Craft House, for both retail and wholesale/bulk purchases.
1. Retail Order Cancellations
1.1 You may cancel a retail order free of charge within 24 hours of placing it, provided the order has not yet been processed or dispatched.
1.2 To cancel, contact us as soon as possible at info@himalayancrafthouse.com or through our Contact Us page with your order number.
1.3 Once an order has been processed, packed, or handed to the shipping carrier, it can no longer be cancelled. In this case, you may request a return once the item is delivered, in line with our Refund & Return Policy.
1.4 Orders for custom-made or personalized items cannot be cancelled once production has begun (see Section 3).
2. Wholesale & Bulk Order Cancellations
2.1 Before Production Begins: Wholesale or bulk orders may be cancelled for a full refund of any deposit paid, provided production has not yet started.
2.2 After Production Begins: Once artisans have started production on a confirmed bulk order, cancellation may not be accepted. If we are able to accommodate a cancellation at this stage, a cancellation charge will apply to cover materials, labor, and resources already committed, and this amount will be deducted from any refund.
2.3 After Production is Complete: Orders that are fully produced and awaiting shipment generally cannot be cancelled. In exceptional cases, cancellation may be considered at our discretion, subject to a restocking and handling charge.
2.4 Custom/Branded Orders: Orders involving custom branding, packaging, or design specific to the buyer cannot be cancelled once production has begun, as these items cannot be resold to other customers.
2.5 To request a wholesale cancellation, contact your assigned point of contact or email info@himalayancrafthouse.com with your order/quotation reference number as soon as possible.
3. Custom & Made-to-Order Items
3.1 Items that are custom-made, personalized, or made-to-order (including custom branding for wholesale buyers) cannot be cancelled once production has commenced, due to the handmade and made-to-specification nature of the product.
3.2 If you wish to cancel a custom order before production begins, contact us immediately; we will confirm whether production has started before processing any cancellation.
4. Cancellations Initiated by Us
4.1 We reserve the right to cancel an order in cases including but not limited to:
- The product is out of stock or unavailable
- Errors in product pricing or description
- Suspected fraudulent or unauthorized transactions
- Inability to ship to the provided address
4.2 If we cancel your order, you will be notified by email or phone, and any payment already made will be refunded in full to your original payment method.
5. Refunds for Cancelled Orders
5.1 Approved cancellations will be refunded to the original payment method used at checkout.
5.2 Depending on your bank or payment provider, refunds may take several business days to reflect in your account after we process them.
5.3 Any cancellation or restocking charges applicable under Section 2 or 3 will be deducted from the refunded amount before it is issued.
6. How to Request a Cancellation
To cancel an order, please contact us as soon as possible with your order number:
- Email: info@himalayancrafthouse.com
- Phone: +977-9747518298
- Contact form: himalayancrafthouse.com/contact-us
The sooner you contact us, the more likely we can accommodate your cancellation request before processing or production begins.
7. Changes to This Policy
We may update this Cancellation Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
