Shipping & Delivery Policy
Last Updated: July 23, 2026
This Shipping & Delivery Policy explains how we process, pack, and ship orders from Himalayan Craft House, for both retail and wholesale/bulk customers, within Nepal and internationally.
1. Order Processing Time
1.1 Retail orders are typically processed and dispatched within 2–5 business days of order confirmation, subject to product availability.
1.2 Wholesale and bulk orders require additional production and preparation time. Lead times will be communicated at the time of quotation and order confirmation, and may vary depending on order size and customization requirements.
1.3 Orders are not processed on public holidays in Nepal; processing will resume the next business day.
2. Shipping Within Nepal
2.1 We offer domestic shipping across Nepal.
2.2 Estimated delivery time within Kathmandu Valley and major cities is 2–5 business days; other regions may take longer depending on accessibility.
2.3 Domestic shipping charges, if applicable, will be calculated at checkout based on order weight, size, and destination.
3. International Shipping
3.1 We ship internationally to most countries for both retail and wholesale orders.
3.2 Estimated delivery time for international retail orders is generally 7–21 business days, depending on destination, customs processing, and carrier used. Wholesale/bulk shipments may take longer due to shipment size and freight method (air vs. sea).
3.3 Shipping costs for international orders are calculated based on destination, weight, dimensions, and chosen shipping method, and will be shown at checkout or included in your wholesale quotation.
3.4 We reserve the right to select the shipping carrier and method (courier, postal, air freight, or sea freight) best suited to the order size and destination, unless otherwise agreed with the customer.
4. Customs, Duties, and Import Taxes
4.1 International shipments may be subject to customs duties, import taxes, VAT, or brokerage fees imposed by the destination country. These charges are not included in our product or shipping prices and are the sole responsibility of the customer.
4.2 We are not responsible for delays caused by customs clearance procedures in the destination country.
4.3 Customers are responsible for ensuring products can be legally imported into their country. We are not liable for shipments seized, delayed, or refused by customs authorities due to destination-country import restrictions.
5. Order Tracking
5.1 Once your order is dispatched, we will provide tracking information via email where available, depending on the shipping method used.
5.2 For large wholesale/freight shipments, tracking and shipping documentation (invoice, packing list, and relevant export paperwork) will be provided directly to the buyer.
6. Shipping Delays
6.1 While we make every effort to meet estimated delivery timeframes, delays may occur due to circumstances beyond our control, including but not limited to customs processing, weather, carrier delays, or public holidays.
6.2 We will notify customers of any known significant delays affecting their order where possible.
7. Lost or Damaged Shipments
7.1 If your order does not arrive within a reasonable time beyond the estimated delivery window, please contact us so we can investigate with the shipping carrier.
7.2 If an item arrives visibly damaged, please retain the original packaging and contact us within 7 days of delivery with photos of the damage, as outlined in our Refund & Return Policy.
7.3 For high-value or bulk shipments, we recommend (and may require) shipping insurance, the cost of which will be communicated at the time of quotation.
8. Incorrect Shipping Information
We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer at checkout. Please double-check your address before confirming your order.
9. Wholesale Freight Terms
9.1 For large bulk orders, shipping may be arranged via air or sea freight depending on order volume, urgency, and cost preference, as agreed with the buyer in advance.
9.2 Incoterms (e.g., FOB, CIF, EXW) for wholesale shipments will be specified in the wholesale quotation or sales agreement. If not otherwise specified, shipments are handled on terms communicated at the time of order confirmation.
9.3 The buyer is responsible for arranging import clearance and any local delivery beyond the agreed shipping terms, unless otherwise stated.
10. Contact Us
For questions about shipping, tracking, or delivery of your order, please contact us:
- Email: info@himalayancrafthouse.com
- Phone: +977-9747518298
- Address: Kathmandu, Nepal
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
