Refund & Return Policy

Last Updated: July 23, 2026

At Himalayan Craft House, we want you to be happy with your purchase. Because our products are handmade by local artisans, please read this policy carefully — it explains how returns, exchanges, and refunds work for both retail and wholesale/bulk orders.

1. Retail Orders — 14-Day Returns

1.1 You may request a return within 14 days of the delivery date.

1.2 To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition, with tags attached (if applicable)
• In its original packaging

1.3 To start a return, contact us at info@himalayancrafthouse.com or through our Contact Us page with your order number and reason for return. We will provide return instructions and the return address.

1.4 The customer is responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, or damage during transit).

1.5 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2. Non-Returnable Items

The following items cannot be returned or refunded, except in cases of manufacturing defect:

• Custom-made, personalized, or made-to-order products
• Products marked as “Final Sale” or purchased during clearance/hot deals promotions
• Products showing signs of use, damage caused by the customer, or missing original packaging
• Wholesale and bulk orders (see Section 5 below)
• Incense and other consumable/perishable items, once opened

3. Damaged, Defective, or Incorrect Items

3.1 If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the item and packaging.

3.2 We will offer a replacement, exchange, or full refund (including original shipping cost) for verified defects or errors on our part, at no additional cost to you.

4. Refunds

4.1 Approved refunds will be processed to your original payment method within a reasonable timeframe after we receive and inspect the returned product.

4.2 Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account after we process it.

4.3 Original shipping charges are non-refundable unless the return is due to our error.

4.4 If a partial order is returned, only the value of the returned item(s) will be refunded; shipping charges are calculated on the full original order and may not be fully refundable.

5. Wholesale & Bulk Order Cancellations, Returns, and Refunds

5.1 Before Production: Wholesale orders may be cancelled for a full refund of any deposit paid, provided production has not yet begun.

5.2 After Production Begins: Once production has started on a confirmed bulk or custom order, cancellation may not be possible. If cancellation is accepted, a charge may apply to cover materials and labor already committed, deducted from any refund.

5.3 Quality Issues: If a wholesale shipment contains verified manufacturing defects or does not match the agreed specifications, contact us within 7 days of delivery with photos/documentation. We will work with you on replacement, credit toward a future order, or partial refund, depending on the nature of the issue.

5.4 Natural Variation Disclaimer: As all products are handmade, minor variations in color, size, or texture between units are expected and do not constitute a defect or grounds for return.

5.5 Return shipping costs for wholesale/bulk quality claims will be discussed and agreed upon case-by-case, depending on the cause of the issue.

6. International Orders

6.1 For international returns, the customer is responsible for return shipping costs and any customs fees, unless the return is due to our error.

6.2 We are not responsible for customs delays, import duties, or taxes charged by the destination country on original shipments or returns.

6.3 Please ensure the return package is clearly marked as “Returned Goods” to help avoid additional customs charges; we are not responsible for charges incurred if this is not done.

7. Exchanges

7.1 If you’d like a different size, color, or product instead of a refund, contact us to arrange an exchange, subject to product availability.

7.2 Exchange shipping costs are the customer’s responsibility unless the original item was defective or incorrect.

8. How to Request a Return or Refund

To begin the process, please contact us with your order number, product details, and reason for the request:

• Email: info@himalayancrafthouse.com
• Phone: +977-9747518298
• Contact form: himalayancrafthouse.com/contact-us

9. Changes to This Policy

We may update this Refund & Return Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.