Privacy Policy

Last Updated: July 23, 2026

Himalayan Craft House (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through himalayancrafthouse.com (the “Website”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Information you provide directly:

• Name, email address, phone number, and shipping/billing address (at checkout, account creation, or contact forms)
• Account login credentials (username and password)
• Order details and purchase history
• Payment information (processed securely by our payment providers — see Section 4)
• Any information you submit via our Contact Us form, wholesale inquiry, or newsletter signup

b) Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Website, and referring website
• Cookies and similar tracking technologies (see Section 5)

c) Information from third parties:

• Information from payment processors confirming transaction status
• Information from shipping carriers regarding delivery status

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including retail and wholesale/bulk orders
• Communicate with you about orders, quotes, shipping updates, and customer support
• Create and manage your account
• Send newsletters, promotions, or product updates (only if you have opted in; you may unsubscribe at any time)
• Improve our Website, products, and customer experience
• Prevent fraud and ensure the security of our Website
• Comply with legal obligations, including tax and customs requirements for international shipments

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Payment processors (e.g., PayPal, card payment gateways) to process transactions securely
• Shipping and logistics partners to deliver your order, including customs authorities where required for international shipments
• Service providers who help us operate the Website (e.g., hosting, email, analytics), bound by confidentiality obligations
• Legal authorities, where required by law, court order, or to protect our rights, property, or safety

4. Payment Security

All payment transactions are processed through secure third-party payment gateways (including but not limited to PayPal and major card networks such as Visa, Mastercard, and Amex). We do not store your full payment card details on our servers. Please refer to the respective payment provider’s own privacy policy for details on how they handle your payment data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember items in your cart or wishlist
• Understand how visitors use our Website (analytics)
• Improve site performance and personalize your browsing experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website, such as your ability to stay logged in or use the shopping cart.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including order fulfillment, legal, accounting, or reporting requirements. Account information is retained until you request deletion or close your account.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Withdraw consent to marketing communications at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, contact us at info@himalayancrafthouse.com.

8. International Data Transfers

As we serve customers and wholesale buyers internationally, your information may be transferred to and processed in countries outside your own, including Nepal, where our servers and operations are based. We take reasonable steps to ensure your information is handled securely wherever it is processed.

9. Children’s Privacy

Our Website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites, including social media (Facebook, Instagram, Pinterest, LinkedIn, X). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

12. Newsletter and Marketing Communications

If you subscribe to our newsletter, we will use your email address to send store updates, promotions, and discounts. You can unsubscribe at any time using the link provided in each email or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@himalayancrafthouse.com
• Phone: +977-9747518298
• Address: Kathmandu, Nepal